FAQ

General

I'm interested in a city that's not on your list, do you create custom orders?
Unfortunately, we do not create new cities for one-off orders. Since a lot of time and research goes into creating a new city, we require a bulk order with a minimum of 500 units. If you're interested to hear more, send us an email. Otherwise, we are keeping tally of all the requested cities, so feel free to email us with your city vote!
Do the maps smell good?
Yes! The unfinished cedar has a lovely mild natural woodsy scent.
How do you hang the maps?
The attached hook works perfectly, just use a small nail to hang. They also look great propped up on shelves and desks. No hanging required!
I see that you're located in Brooklyn. Can I stop by to pick up an order?
Unfortunately, our Brooklyn location is operations only. We do however have retailers in the area so, we'd be happy to try and track down a product for pick up.
I’d love to give Neighborwoods as a gift, can you include a gift note?
Most definitely! Please write the note you’d like to include when placing your order. Also, maps come wrapped in paper and twine with your city's stamp, ready to give. Coaster sets also come ready to gift in a canvas drawstring bag.They make excellent gifts for weddings, anniversaries, graduations, housewarmings, corporate events, etc.
I ordered a set of coasters and would love to use them but, I'm afraid of water damage. Is there a way to protect the wood?
That's a good question and yes, you can definitely use them! The wood we use to make our products holds up well with water contact. It’s so durable in fact, it’s often used for outdoor fences. If you'd like to add some extra protection, you can apply a topcoat of polyurethane from Minwax. This will completely protect the wood. The only downside of doing so is that you'll lose the natural woodsy scent.
What fonts are used on the maps?
  • Letterhead Font's Antique Half Block for the main city name
  • Chevalier Stripes for "Neighborwoods"
  • Jessica Hische's Brioche for map data
  • Custom font by Aymie for neighborhoods (not available for commercial use, yet)
  • Handwritten script by Aymie for bodies of water

Orders

How long does it take to ship?
Once your order is placed, it takes about 3-5 days to receive your order. All orders are shipped USPS or UPS from Miami, FL. If you have questions about exact arrival, shoot us an email.
My order was damaged. What now?
We are happy to replace any items damaged during shipping. Please attach photos when contacting us so we can prevent others.

Personalized Orders

I love the idea of personalizing a Neighborwoods product but, where is the text engraved?
The engraving differs for each product. We’re happy to send you a few examples. Just shoot us an email.

Wholesale

I'm a retailer, do you offer wholesale pricing?
We sure do and we'd love to be in your shop! Please email our operations manager, for access to our wholesale platform. Or, if you prefer, you can place your order on Etsy Wholesale.
Are you a current retailer but, can’t remember how to place a wholesale order?
Not to worry! We use a simple platform called Brandboom, where you can view our catalog and place your order. All you need is your access code. If you need a new code, just shoot us an email.

Contact

Other questions? Shoot us an email at mary@neighborwoodmaps.com.